ckok Privacy Policy

ckok is Bangladesh's dedicated online betting and gaming platform, accessible at ckok.ws. We offer sports betting on cricket — including BPL, IPL, T20 World Cup, and ICC events — as well as live casino games, slots, and exclusive ckok-branded categories. To deliver these services safely, fairly, and in compliance with responsible gaming obligations, we must collect and process certain categories of personal data from our registered players.

This Privacy Policy applies to all personal data processed by ckok in connection with the ckok.ws website and any associated mobile or desktop applications. It covers data collected directly from players during registration and account management, data generated through platform usage, and data received from trusted third-party service providers such as payment processors and game software suppliers.

ckok takes its data protection responsibilities seriously. We collect only the data that is necessary to provide and improve our services, verify player identities, process payments, prevent fraud, and fulfil our responsible gaming obligations. We do not collect data beyond what is reasonably required for these purposes.

ckok collects personal data across several categories depending on how you interact with the platform. The following table provides a comprehensive overview of the types of data we collect and the context in which each category is gathered.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond what is relevant to responsible gaming assessments), or biometric data beyond what is required for identity verification. If any such data is volunteered by a player in the course of a support interaction, it will be handled with appropriate additional care and deleted once no longer necessary.

ckok uses personal data for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process personal data are as follows:

• Account Creation and Management: To register your ckok account, verify your identity, maintain accurate account records, and provide you with access to the full range of betting and gaming services available on ckok.ws.
• Payment Processing: To facilitate deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Financial data is shared with payment processors solely to complete authorised transactions.
• Age and Identity Verification (KYC): To confirm that every ckok player is aged 21 or above and is who they claim to be, in fulfilment of our age verification and responsible gaming obligations. 21+
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, bonus abuse, and any other prohibited conduct as defined in the Terms & Conditions.
• Platform Improvement: To analyse usage patterns, test new features, optimise game performance, and improve the overall player experience on ckok.ws.
• Responsible Gaming: To monitor betting behaviour for signs of problem gambling, apply deposit and loss limits, deliver session time alerts, and action self-exclusion requests. Visit our Responsible Gaming page for full details.
• Customer Support: To respond to enquiries, resolve disputes, process complaints, and communicate important account-related information.
• Marketing Communications: Where you have given explicit consent, to send promotional emails, SMS notifications, and in-platform messages about ckok bonuses, cricket betting offers (BPL, IPL, T20), VIP Club rewards, and new game launches.
• Legal Compliance: To fulfil obligations under applicable law, including anti-money laundering (AML) requirements, and to respond to lawful requests from competent authorities.

ckok processes personal data only where a valid legal basis exists for doing so. The legal bases we rely upon are:

• Contractual Necessity: Processing required to fulfil the contract between ckok and you as a registered player — including account management, payment processing, and the delivery of betting and gaming services.
• Legal Obligation: Processing necessary to comply with applicable legal requirements, including KYC identity verification, age verification (21+), and anti-money laundering obligations.
• Legitimate Interests: Processing carried out in the legitimate interests of ckok, including fraud prevention, platform security, responsible gaming monitoring, and general platform improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — principally for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ckok does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share data only where necessary to deliver our services, comply with legal obligations, or protect the security and integrity of the platform. The categories of third parties with whom data may be shared are set out below.

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and their respective technology partners receive the minimum financial data required to process authorised transactions. These providers operate under their own privacy policies and are independently responsible for their data handling practices.
• KYC and Identity Verification Providers: Third-party identity verification services may receive copies of your verification documents to perform automated identity and liveness checks. These providers are contractually bound to process such data solely for the purpose of verification on behalf of ckok.
• Game Software Suppliers: Game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe, and Playtech may receive session and gameplay data necessary to deliver and maintain their game products within the ckok platform. This typically includes a pseudonymous player identifier, session token, and bet amounts, but not your full personal identity data.
• Analytics and Technology Providers: Platform analytics, performance monitoring, and security tools may process technical and usage data to help us maintain and improve ckok.ws. These providers are engaged as data processors acting strictly under ckok's instructions.
• Legal and Regulatory Authorities: ckok may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities when required to do so by law, or when we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of ckok's business, player data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

All third-party processors engaged by ckok are subject to written data processing agreements that require them to process personal data only on ckok's documented instructions, to maintain appropriate security measures, and to assist ckok in responding to data subject rights requests within the required timeframes.

ckok uses cookies and similar tracking technologies on ckok.ws to ensure the platform functions correctly, to remember your preferences, to analyse platform usage, and to support security features. A cookie is a small text file stored on your device by your web browser when you visit a website.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of ckok.ws — for example, you may be required to log in on each visit if session cookies are blocked. Strictly necessary cookies cannot be disabled via browser settings while you continue to use the platform.

ckok retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Active Account Data: Personal data associated with an active ckok account is retained for the duration of the account relationship and for a period of up to 5 years following account closure.
• Financial Transaction Records: Records of deposits, withdrawals, and bets placed are retained for a minimum of 5 years following the date of the transaction, in accordance with standard financial record-keeping requirements.
• KYC Verification Documents: Identity documents submitted during the KYC process are retained for a minimum of 5 years following account closure or the date of last transaction, whichever is later.
• Support Communications: Records of customer support interactions, including chat transcripts and email correspondence, are retained for up to 3 years from the date of the interaction.
• Marketing Data: Marketing preference records and consent logs are retained for the duration of the account relationship and for 2 years following account closure or the withdrawal of consent, whichever is earlier.
• Technical and Usage Logs: Server logs and usage analytics data are retained for up to 12 months in identifiable form, after which they are anonymised or deleted.

Where ckok is required by law, court order, or regulatory authority to retain data beyond the standard periods set out above, it will do so. At the end of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with any individual player.

ckok employs a multi-layered approach to data security designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to, the following:

• SSL/TLS Encryption: All data transmitted between your device and ckok.ws is encrypted using SSL/TLS protocols. Look for the padlock symbol in your browser address bar as confirmation that your connection is secure.
• Password Hashing: Account passwords are never stored in plain text. They are processed through a strong one-way cryptographic hashing algorithm before storage so that even ckok personnel cannot read them.
• Access Controls: Access to personal data within ckok's systems is restricted to authorised personnel who require it to perform their job functions. Access rights are reviewed regularly and revoked upon role change or departure.
• Server Security: ckok's servers are hosted in access-controlled data centre environments with physical security measures, intrusion detection systems, and regular penetration testing.
• Incident Response: ckok maintains a data breach response procedure. In the event of a security incident that poses a risk to player data, affected players will be notified in accordance with applicable data protection obligations.

While ckok takes all reasonable measures to protect your personal data, no method of electronic transmission or storage is completely secure. You also play an important role in keeping your account secure — you are responsible for maintaining the confidentiality of your ckok login credentials and must not share them with any third party. If you suspect that your account has been compromised, please contact ckok immediately at [email protected].

As a data subject, you hold a number of rights in relation to your personal data held by ckok. These rights are described below. To exercise any of these rights, please contact our Privacy Team at [email protected] with the subject line "Data Rights Request". ckok will respond to verified requests within a reasonable timeframe.

ckok is strictly an adult platform. Registration and use of ckok.ws is limited to individuals aged 21 and above. 21+ We do not knowingly collect, process, or retain personal data from any individual under the age of 21.

If ckok discovers or has reasonable grounds to believe that personal data has been collected from a person under 21, the associated account will be suspended immediately, the data will be reviewed, and appropriate corrective action will be taken, which may include permanent account closure and deletion of personal data to the extent permitted by our legal retention obligations.

If you are a parent or guardian and believe that a minor may have registered a ckok account using false age information, please contact us immediately at [email protected]. ckok takes underage gambling extremely seriously and will investigate all such reports promptly.

The ckok platform may contain references to or integrations with third-party services, including game software providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe, Playtech) and payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard). When you interact with these third-party services within the ckok interface, some data may be processed by those providers under their own privacy policies.

ckok is not responsible for the privacy practices of these third-party providers. We recommend that you review the privacy policies of any third-party service with which you interact, including your payment service provider. ckok's Privacy Policy applies only to data collected and processed directly by ckok in connection with ckok.ws.

ckok reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered players via email or an in-platform notice.

Minor updates — such as clarifications of existing language, corrections of typographical errors, or changes to contact details — may be made without prior notice. Substantive changes that materially affect how your personal data is processed will be communicated with a minimum of 7 days' advance notice where practicable.

Your continued use of ckok.ws following the publication of any updated Privacy Policy constitutes your acknowledgement of the changes and your agreement to the revised terms. If you do not agree with any changes to this Policy, you should discontinue use of the platform and contact [email protected] to request closure of your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ckok handles your personal data, our Privacy Team is ready to assist. All privacy-related communications should be directed to:

Email: [email protected]
Please use one of the following subject lines to ensure your message is routed to the correct team:

• "Privacy Enquiry" — for general questions about this Privacy Policy or our data practices.
• "Data Rights Request" — to exercise any of your data subject rights (access, rectification, erasure, portability, objection).
• "Marketing Opt-Out" — to withdraw consent for marketing communications.
• "Privacy Policy Version Request" — to obtain a copy of a previous version of this Policy.
• "Underage Account Report" — to report suspected underage registration on the ckok platform.

Our Privacy Team aims to acknowledge all incoming privacy-related correspondence within 2 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 10 business days. Complex data rights requests may require additional time; in such cases, ckok will inform you of the expected resolution timeline.